Returns & Exchanges

At CUPPA, we strive for perfection in every brew, but if your order isn't quite right, we offer a 30-day return policy for all non-perishable items and accessories. For food and coffee products, please contact us immediately if you encounter any quality issues so we can make it right.

Return Process

• 1.
  Initiate Your Request

  Log into your account and select the order you wish to return, or email our support team with your order number and reason for the return.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring that all seals remain intact and any accessories are included.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items at our warehouse, we will process your refund to your original payment method within 5-7 business days.